Return, Refund & Exchange Policy

Rani Roopmati Handloom & Handicraft Last updated: 09 September 2026

1. Our Handloom Promise

Because our products are handwoven or handcrafted, each piece may have minor variations in shade, weave texture, print alignment, embroidery or finish. Such minor variations, where consistent with the product description and inherent to the craft, are not manufacturing defects. This does not exclude genuine damage, material defect, wrong product, missing product, materially different product, or other issue for which a consumer remedy is required by applicable law.

2. Return & Exchange Window

A return or exchange request must be raised within 10 calendar days from the date the order is marked delivered by the applicable logistics partner. Requests raised after the applicable window may be declined, except where applicable law requires a different remedy—for example, a genuine defect, incorrect product, or other non-conforming fulfilment issue.

3. Conditions for a Valid Return

A product must be unused, unwashed and unaltered; have original tags/labels and packaging intact; be free from stains, perfume/deodorant odour and signs of wear; and be accompanied by the order/invoice details. Any fall/pico work, stitching, blouse stitching, resizing, embroidery, customization or other alteration carried out after delivery makes the item ineligible for a change-of-mind return or exchange. We strongly recommend an unedited unboxing video for every parcel. For damaged, wrong, missing or incomplete orders, photographs/videos showing the outer package, shipping label and product may be requested to verify the claim. Lack of an unboxing video will not by itself remove a remedy that is otherwise required by applicable law.

4. Non-Returnable / Final-Sale Items

The following are non-returnable/non-exchangeable for change-of-mind, preference or sizing reasons:

• Made-to-order, custom-stitched, personalised or made-to-measure products once production/alteration has begun.
• Products that have been altered, washed, worn, damaged, stained or otherwise used after delivery.
• Products expressly marked “Final Sale” or “Non-Returnable” on the product page or offer terms.
• Certain fragile, one-of-a-kind or hygiene-sensitive items where the product page expressly states the restriction.

A final-sale designation does not remove statutory remedies for a genuine defect, incorrect product, material misdescription, or other non-conforming fulfilment where applicable.

5. How to Initiate a Return or Exchange

1. Contact raniroopmatihandloom@gmail.com or +91 83497 22690 within the applicable window, quoting the order number, product and reason.
2. Provide clear photographs/videos when requested.
3. Rani Roopmati will review the request and ordinarily respond within 2 business days with approval, rejection with reasons, or further information required.
4. If approved, follow the packing, pickup or shipping instructions provided by the company. Do not send a return to an address not provided or confirmed by Rani Roopmati.

6. Damaged, Defective, Wrong, Missing or Incomplete Item

Such a claim must be reported within 48 hours of delivery. The customer should provide photographs/videos of the parcel, shipping label, packaging and product and, where available, an unedited unboxing video. After verification, Rani Roopmati may provide the remedy appropriate to the issue, which may include replacement, exchange or refund, subject to product availability and applicable law. For a genuine damaged, defective, wrong, missing or incomplete fulfilment issue attributable to Rani Roopmati, reasonable return/reverse-pickup costs will be borne by Rani Roopmati.

7. Return Shipping Costs

For a customer-requested return due to change of mind, preference or sizing, return shipping is borne by the customer unless Rani Roopmati expressly offers free reverse pickup for that order. For a genuine damaged, defective, wrong, missing or incomplete product claim attributable to Rani Roopmati, reasonable reverse shipping/pickup costs will be borne by Rani Roopmati. Original shipping charges, if separately charged and non-refundable under the applicable order terms, may not be refunded on a change-of-mind return. Statutory remedies remain unaffected.

8. Refunds

Once a returned item is received, Rani Roopmati will inspect it and ordinarily communicate the refund decision within 2–3 business days. Approved refunds will ordinarily be initiated within 7–10 business days after approval to the original payment method, subject to the payment provider/bank’s processing time. For COD orders, the refund may be made through verified bank transfer or UPI details supplied by the customer. We may require reasonable verification of beneficiary details. No change-of-mind refund will be processed until the returned item is received and passes the applicable eligibility check. If the return fails the eligibility conditions, the request may be rejected and the product may be returned to the customer, subject to applicable law.

9. Exchanges

One exchange is permitted per eligible item, subject to stock availability and the applicable return window. An exchange may be requested for size, colour or another eligible product where the Website/order terms permit it. If the replacement product has a higher price, the customer must pay the difference before dispatch; if lower, the difference may be handled as refund/store credit as communicated by Rani Roopmati. An exchanged item is not eligible for another change-of-mind return or exchange. This restriction does not apply where the replacement itself is genuinely defective, damaged, incorrect or incomplete, or where applicable law requires a remedy.

10. Promotional Offers & Complimentary Items

Where a free gift, complimentary product, discount or other benefit is conditional on meeting a purchase threshold or promotion rule, the benefit forms part of the promotional transaction. If the customer returns products and no longer meets the eligibility condition, the complimentary item must be returned where applicable. If it is not returned, its stated or communicated value may be deducted from the eligible refund to the extent permitted by applicable law and the promotion terms. Promotional return/exchange restrictions will be disclosed on the relevant product page or offer before purchase.

11. Order Cancellation Before Shipping

An order may be cancelled without cancellation charge before it is handed to the logistics partner. Once handed to the logistics partner, the order is no longer eligible for cancellation and the customer may use the applicable return/exchange process after delivery.

12. Failed Delivery / Return to Origin

If an order is returned to us because of an incorrect or incomplete address, refusal to accept delivery, customer unavailability after reasonable delivery attempts, or another customer-caused delivery failure, any eligible refund may be reduced by applicable non-refundable shipping and return-to-origin charges. This clause does not apply to delivery failure caused by Rani Roopmati or a carrier issue for which the customer is not responsible, subject to applicable law.

13. Bulk / Corporate / Wedding Orders

Custom bulk, corporate gifting and wedding-trousseau orders placed through direct enquiry may be governed by a separate written quotation/order confirmation specifying payment, production, delivery, cancellation and return terms. Where such specific written terms exist, they apply to that order to the extent permitted by applicable law.

14. Need Help?

Email: raniroopmatihandloom@gmail.com Phone / WhatsApp: +91 83497 22690 Office / dispatch: 2nd Floor, 31 & 32 GAB, Scheme No. 94, Service Lane, Ring Road, Pipliyahana Square, Chauhan Nagar, Indore, Madhya Pradesh – 452001 If a concern is not resolved, it may be escalated to the Grievance Officer or the appropriate consumer authority.