Privacy Policy

Rani Roopmati Handloom & Handicraft
Last updated: 09 September 2026

Introduction

This Privacy Policy explains how Raniroopmati Handloom & Handicraft collects, uses, stores, shares and protects personal data when you visit or shop on Raniroopmatihandloom.com. It is intended to operate with applicable Indian privacy, information-technology and consumer-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable provisions of the Digital Personal Data Protection Rules, 2025 as and when brought into force.

1. Who We Are

Legal name: NEHA
Constitution: Proprietorship
Trade name: Raniroopmati Handloom & Handicraft
GSTIN: 23AQPPN3859D2ZM
Office / dispatch: 2nd Floor, 31 & 32 GAB, Scheme No. 94, Service Lane, Ring Road, Pipliyahana Square, Chauhan Nagar, Indore, Madhya Pradesh – 452001
Manufacturing unit: Ward No. 7, Main Road, Budi Mandu, Mandu, Dhar, Madhya Pradesh – 454010
Email: raniroopmatihandloom@gmail.com
Phone / WhatsApp: +91 83497 22690

2. Information We Collect

Information you provide may include your name, email, phone number, shipping and billing address, order details, communications, reviews and information needed to process a return/refund.

Technical information may include IP address, browser/device information, pages viewed, referring source and cookie identifiers.

Payment providers may send us confirmation or transaction-status information. Courier partners may provide delivery and tracking information.

We do not intentionally request sensitive personal data unless it is genuinely necessary for a specific transaction or legal purpose.

3. Purposes & Grounds for Processing

We process personal data as necessary to fulfil orders and contracts, provide customer support, prevent fraud and misuse, deliver products, process returns/refunds, comply with legal obligations, maintain business records, improve the Website, and—where required—send promotional communications based on applicable consent requirements.

Marketing communications are optional and can be withdrawn without affecting essential order or service communications.

4. Sharing of Information

We do not sell customer personal data.

We may share relevant information with payment service providers, courier/logistics partners, hosting and technology providers, customer-communication providers, professional advisers, government/regulatory authorities where legally required, and service providers acting on our instructions.

We aim to disclose only information reasonably necessary for the relevant purpose and expect service providers to maintain appropriate confidentiality and security.

5. Payment Security

Online payments are handled by third-party payment providers. Rani Roopmati does not store full card numbers, CVV or banking credentials on its own servers. Customers should review the applicable payment provider’s terms and privacy policy.

6. Cookies & Tracking

The Website may use essential cookies for sessions, cart functionality and security, and may use analytics or advertising technologies where enabled.

Where consent is required for non-essential tracking, the Website should obtain the appropriate consent before activating such technologies. Browser settings may also restrict cookies, although some Website features may then not function correctly.

7. Storage, Retention & Security

We use reasonable technical and organisational safeguards appropriate to the nature of the data. Access to customer information is restricted to authorised persons and service providers who need it for legitimate business purposes.

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, customer service, returns/disputes, accounting/tax requirements, fraud prevention, or other lawful obligations. Where a legal retention period applies, data may be retained for that period even if a deletion request is made.

8. Data Principal Rights & Requests

Subject to applicable law and the provisions of the DPDP Act and Rules as they come into force, individuals may have rights relating to access, correction, withdrawal of consent, erasure, nomination and grievance redressal.

To make a privacy/data request, email raniroopmatihandloom@gmail.com with the subject “Data Request” and include sufficient information for us to identify the request. We may need to verify identity before acting on a request.

9. Marketing Communications

Where marketing consent is required, promotional emails, SMS or WhatsApp messages will be sent only after the applicable consent/permission is obtained. You may opt out at any time using the available unsubscribe/STOP mechanism or by contacting us.

Opting out of marketing does not stop essential transactional communications such as order confirmations, delivery updates, payment notices or important service messages.

10. Children’s Privacy

The Website is not intended to collect personal data from children. If we become aware that personal data has been provided by a child in circumstances where applicable law requires parental consent or otherwise restricts such processing, we will take appropriate steps consistent with applicable law.

11. Third-Party Links

The Website may contain links or integrations to Instagram, Facebook, WhatsApp, payment gateways and other third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy when our practices, Website, service providers or legal requirements change. The latest version will display the applicable update date.

13. Grievance Officer & Contact

Grievance Officer: Abhishek Sharma
Designation: Grievance Officer
Email: raniroopmatihandloom@gmail.com
Phone / WhatsApp: +91 83497 22690
Address: 2nd Floor, 31 & 32 GAB, Scheme No. 94, Service Lane, Ring Road, Pipliyahana Square, Chauhan Nagar, Indore, Madhya Pradesh – 452001

Consumer complaints will be acknowledged within 48 hours and redressed within one month where the Consumer Protection (E-Commerce) Rules, 2020 apply. Privacy/data grievances will be handled in accordance with applicable data-protection law and its effective provisions.